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Remote Operational Support — Serving Businesses Across the US
Trained Virtual Assistants for Hospitality & Small Business
RemoteLink VA provides trained remote operations specialists to help hospitality businesses, Airbnb hosts, and small businesses manage guest communication, OTA reservations, review management, and back-office workflows — so you can focus on growth, not daily tasks. Based in Honolulu, HI. Serving businesses across the US.
60–70%
Cost savings vs. in-house hiring
< 2hr
Average guest response time
3–5
Days to full onboarding
100%
Vetted & trained specialists
✓ Fully Managed by RemoteLink
Your property runs itself. You just collect the revenue.
Live Activity
Guest inquiry responded
Calendar synced · 3 OTAs
5★ review response posted
Operations Dashboard
All systems live
Guest Response Rate
97%
Review Score
4.9★
Calendar Occupancy
88%
Guest inquiry responded
Airbnb · 4 minutes ago
Done
Calendar synced across OTAs
Airbnb · Booking.com · Expedia
Live
Google review response posted
5-star review · just now
New
NDA & Data Protection
Vetted & Trained Specialists
7-Day Coverage Available
No Long-Term Contracts
US-Based Management
Typical Client Result
60–70%
cost savings vs. in-house hiring
Why RemoteLink VA
Your Operations, Fully Handled.
Most businesses don't need more tools — they need more hands. RemoteLink VA gives you trained, dedicated remote operations specialists who slot directly into your workflow and handle the daily tasks that are eating your time.
We're not a freelancer marketplace. We're a US-managed agency that matches you with the right specialist, handles onboarding, monitors performance, and makes sure your business keeps running — every day.
What you do, who it's for, why we're different — clear from day one
Specialists trained for hospitality, STR, and small business operations
Hourly, project-based, or full-time — built around your business
48-hour replacement guarantee — no disruption, no penalties
60–70%
Average cost savings vs. hiring full-time in-house staff in the US
3–5
Days to onboard
48hr
Replacement guarantee
100%
Vetted specialists
Founded by Aubrey Pineda
An operations leader with real hands-on experience managing OTAs, reservations, guest communication, and remote teams in a high-volume hospitality environment.
What We Handle
Everything Your Business Needs to Run Without You
Our specialists are trained across four core operational areas. If you need something specific not listed here — we're trainable to your tools, your systems, and your workflow.
Customer Support
Email & inbox management
Live chat support
OTA guest messaging (Airbnb, Booking.com, Expedia & more)
Phone calls — inbound & outbound
Guest issue resolution
Review responses across all platforms
Operations
Reservation management
Calendar scheduling & cross-platform sync
PMS management (Cloudbeds & more)
Data entry & daily reporting
CRM management
Spreadsheet tracking & documentation
Sales & Marketing
Social media management
Instagram, Facebook & TikTok DMs
Lead follow-up & outbound outreach
Online review responses
Email marketing support
Listing optimization & content updates
Admin Support
Document organization & filing
File & folder management
Spreadsheet tracking
Research tasks
Vendor communication
Scheduling & coordination
Who We Work With
Built for Businesses That Need Reliable Daily Support
RemoteLink VA supports businesses across the US that need consistent, trained operational support — without the cost and complexity of in-house hiring.
Hotels & Boutique Properties
From boutique hotels to hostels — our specialists handle front desk communication, reservations, guest requests, and end-of-day reporting remotely.
Boutique hotels & hostels
Bed & breakfasts
Resort properties
Extended stay operators
Vacation Rental & Airbnb Hosts
Solo hosts and property managers who need professional guest communication, calendar management, and review handling across Airbnb, VRBO, and every booking platform.
Airbnb & VRBO hosts
Multi-property managers
Co-hosts & operators
Vacation rental companies
Hotels Replacing Night Auditors
A trained remote specialist can handle most night audit tasks — folio reconciliation, late check-in coordination, overnight guest messages, and end-of-day PMS reports — at a fraction of the cost.
End-of-day PMS reporting
Late check-in coordination
Overnight guest messaging
Daily folio & booking reconciliation
Small Business Operations
Growing businesses that need consistent back-office support, inbox management, and customer communication — without the cost of hiring full-time staff.
Real estate teams
Local service businesses
Startups & founders
Agencies & consultants
Don't See Your Industry?
We work with all kinds of businesses. Tell us what you need and we'll figure out if we're the right fit — no commitment required.
Client Success Story
Real Results for a Real Hospitality Business
Waikiki Beachside Hostel — Full Operations, Fully Handled.
Waikiki Beachside Hostel needed a reliable, professional team to manage the full scope of their guest-facing and back-office operations — across every channel, every day of the week.
2–3 dedicated remote operations specialists plus an account manager overseeing the entire team
7 days a week, 7 hours a day of live coverage — no gaps, no missed messages
All OTA communication managed across Airbnb, Booking.com, Hostelworld, Expedia, Agoda, and more
Cloudbeds PMS fully managed — reservations, rate updates, availability, and guest records
Review management across Yelp, TripAdvisor, Google, and every OTA review platform
Inbound phone calls and emails handled professionally on behalf of the property
Daily activity reports submitted to management — full visibility into everything handled each day
And much more — every task, every platform, every channel the property relies on
"Before RemoteLink, I was personally fielding messages across five different platforms, chasing down reviews, and managing Cloudbeds on top of everything else. Now we have a dedicated team handling all of it — professionally, consistently, seven days a week. Our response times are better, our review scores are up, and I can actually focus on revenue strategy instead of putting out fires."
— Aubrey, Waikiki Beachside Hostel, Honolulu, HI
Active Client
Waikiki Beachside Hostel Honolulu, HI
7×7
Days per week, hours per day of live specialist coverage
3+
Dedicated specialists plus a dedicated account manager
Of guest communications handled — no channel left unattended
How It Works
From First Call to Fully Operational in 3–5 Days
Getting started is simple. We've built a streamlined onboarding process so your specialist is genuinely productive from day one — not just getting started.
1
Free Consultation
We learn about your business, your tools, and your biggest operational pain points. No commitment — just an honest conversation about what you need.
2
Specialist Matching
We handpick a specialist based on your industry, platforms, communication style, and workflow — not just whoever is available.
3
Onboarding & Setup
Your specialist learns your systems, SOPs, and brand voice. We handle the setup so they're ready to represent your business professionally from day one.
4
Ongoing Support
Regular performance reviews, daily reporting, and a dedicated account manager keep everything running at its best. We monitor so you don't have to.
10×
more credible than a generic VA agency — because RemoteLink was built by someone who has actually run operations like yours.
▸ Real hospitality operations experience
▸ OTA, PMS & Cloudbeds management
▸ Remote team training & management
▸ US-based management, global talent
Built by Real Operations Professionals
We Don't Just Understand Your Business. We've Run It.
RemoteLink VA was founded by Aubrey Pineda, an operations leader with hands-on experience managing OTA platforms, property management systems, reservations, guest communication, reviews, and remote teams in a real, high-volume hospitality environment.
After seeing firsthand how overwhelming daily operations can become — and how hard it is to find reliable support — Aubrey created RemoteLink to give businesses access to trained, vetted remote operations specialists without the hiring headache.
Our specialists aren't just handling simple tasks. They're trained to support real business operations from day one — because that's the standard we've set from experience.
The Real Cost of Hiring
Why Smart Business Owners Choose RemoteLink
With Hawaii's minimum wage at $16/hr — and mainland costs just as high — in-house hiring is more expensive than ever. Here's what the math actually looks like.
Hiring In-House
The traditional route
Part-time employee (20 hrs/wk)
~$1,700/mo
Full-time employee (40 hrs/wk)
~$3,200/mo
Taxes & workers comp
+15–20%
Health benefits
+$300–600/mo
Hiring, training & turnover
Your time
Sick days, no-shows, HR issues
Your problem
Real total cost
$1,700–$4,500+/mo
VS
A RemoteLink Specialist
The smarter route
Starter (part-time dedicated support)
$697/mo
Growth (full daily operations)
$1,197/mo
Taxes & benefits
$0
Hiring & training
Included
Replacement if not the right fit
48hr guarantee
US-based management & oversight
Included
All-in monthly cost
$697–$2,897/mo
Same work. Same professionalism. A fraction of the cost — because we source the best international talent and manage them to US business standards. All prices inclusive of Hawaii GET. No hidden fees.
Based in Honolulu · Serving Clients Across the US
What Our Clients Say
Client Stories
What Operators Are Saying About RemoteLink
Early results from clients who trusted us with their operations.
"
"Since bringing on a RemoteLink specialist, my Airbnb response time dropped to under an hour. My Superhost rating has never been higher — and I finally have my weekends back."
MK
Marcus K.
Vacation Rental Host · 6 Properties · Oahu, HI
"
Featured Review
"The onboarding was seamless. Within three days my specialist was handling guest messages, coordinating housekeeping, and managing our Cloudbeds calendar better than I ever did myself."
SL
Sarah L.
Boutique Hotel Owner · Maui, HI
"
"I was skeptical about remote staffing but RemoteLink completely changed my perspective. The quality of communication, the attention to detail — it's like having a full-time employee at a fraction of the cost."
JR
James R.
Property Manager · 12 Units · Las Vegas, NV
Your Story Could Be Next
We're actively onboarding our first clients and building these testimonials in real time.
Early clients get priority onboarding, direct access to Aubrey, and a rate locked in before any future price increases. Schedule a free 15-minute call — no commitment, no pitch deck.
No long-term contracts. Cancel or adjust anytime with 30 days' notice. All prices inclusive of Hawaii GET (4.712%). Final pricing confirmed on consultation based on your specific operation.
Starter
$697/mo
Part-time support
Part-time support for solo hosts and small businesses getting started with remote operations.
+ $297 one-time setup
Most Popular
Growth
$1,197/mo
Full daily coverage
Full daily operational coverage for growing rental portfolios and boutique properties.
+ $397 one-time setup
Scale
$2,197/mo
Multi-specialist team
Multi-specialist team for hostels, mid-size hotels, and high-volume rental portfolios.
+ $597 one-time setup
Premier
$2,897/mo
Senior-led ops team
Senior-led ops team for full-service hotels and multi-property operators needing complete oversight.
+ $797 one-time setup
Enterprise
Your Terms
Custom · Any Scale
Fully custom team, hours, and coverage built around your operation from the ground up.
Setup quoted by scope
Hourly and project-based options available. In-person consultations available in Honolulu, HI.
Ready to Hand Off Your Daily Operations?
Tell us about your business — where you're at, what's overwhelming you, and where you want to go. We'll figure out the rest together. Free, no obligation, no pressure.
Trusted by hospitality businesses, entrepreneurs, and growing teams across the US.
Our Story
Built from the Inside Out. By someone who's been there.
RemoteLink wasn't started by investors or an agency exec. It was built by a VA who became a business owner — and saw exactly what was missing on both sides.
Built from real operations, not theory.
Aubrey Pineda · Founder & CEO
Meet the Founder
Aubrey built RemoteLink from both sides of the business.
Aubrey began her career as a virtual assistant, learning firsthand what clients truly need:
reliability, clarity, and support that feels seamless.
She later moved into operations and business management, where she experienced the other side
of the equation — leading teams, running day-to-day systems, and understanding what makes remote
support actually work in real businesses.
That dual perspective shaped RemoteLink: a modern VA company designed with both excellence in
execution and real operational understanding at its core.
2020
Started working as a virtual assistant during COVID-19.
2021–2022
Moved into business management, overseeing teams, systems, and daily operations.
Today
Leads RemoteLink with a hands-on understanding of both client needs and VA excellence.
Real Client. Real Results.
How We Serve Waikiki Beachside Hostel
Full-Scope Operations for a High-Volume Honolulu Hostel
Waikiki Beachside Hostel needed more than a virtual assistant — they needed a reliable operations team managing the full scope of their guest-facing and administrative workload across every platform, every day of the week.
2–3 dedicated remote specialists plus an account manager overseeing team performance and client communication
7 days a week, 7 hours a day of live operational coverage — no gaps, no missed messages
All OTA guest communication managed across Airbnb, Booking.com, Hostelworld, Expedia, Agoda, and direct channels
Cloudbeds PMS fully managed — reservations, rate updates, availability, and guest records
Complete review management across Yelp, TripAdvisor, Google, and every OTA review platform
Daily activity reports submitted to management — full visibility, every day
7×7
Days per week, hours per day of live coverage
3+
Dedicated specialists plus a dedicated account manager
Of guest communications handled — no channel left unattended
Tell Us About Your Business.
We work with hospitality businesses and small operations of all sizes. Schedule a free consultation and let's talk about what you actually need.
What We Do
Complete Remote Operations Support — Built Around You
Six specialized service areas covering everything your business needs to operate smoothly — from your first guest message to your last review response. Every service is fully customizable to your business.
01
Guest Communication
Your guests deserve fast, professional, and on-brand responses — every time, across every channel. Slow replies cost you bookings, bad communication costs you reviews. Our specialists handle it all so neither ever happens.
Airbnb, VRBO, Booking.com, Hostelworld & all OTA messaging
Average guest response time with a RemoteLink specialist — fast enough to win every booking
4.9★
Average review rating improvement within 90 days of specialist placement
02
Reservations & PMS Management
Never miss a booking, never double-book, never lose a reservation to slow follow-up again. Our specialists manage your entire reservation pipeline — across every channel and every property management system you use.
Double bookings. Ever. A dedicated specialist monitors your calendar across every platform in real time.
24/7
Calendar monitoring options available — we cover the hours you can't
03
Review Management
Your online reputation is one of the most powerful revenue drivers for your business. We manage your reviews across every platform — responding professionally, handling negatives strategically, and turning your guest experience into a competitive advantage.
Google Reviews, Yelp & TripAdvisor monitoring & responses
All OTA review management — Airbnb, Booking.com, VRBO, Hostelworld & more
Negative review de-escalation & professional resolution
Post-stay follow-up sequences for review generation
Reputation tracking, scoring & monthly reporting
Brand voice consistency across all platforms
Google ReviewsYelpTripAdvisorAirbnb ReviewsBooking.com
↑35%
Average review score improvement within 90 days of dedicated review management
10+
Review platforms monitored and managed simultaneously
04
Administrative Support
The daily flood of emails, scheduling requests, data entry, and paperwork — all handled. Your inbox stays clean, your records stay accurate, and your day stays focused on what matters.
Email inbox management, triage & professional responses
Phone call handling & message-taking
Calendar management & scheduling coordination
Data entry, CRM updates & database management
Document preparation, filing & contract tracking
Vendor communication & supplier coordination
Google WorkspaceSlackInstagram DMsFacebookTikTokInbound / Outbound CallsCloudbeds
10+
Hours per week owners reclaim when administrative tasks are fully delegated
"The number of hours I spent on email alone was staggering. Now I check in once a day and everything is handled."
05
Back-End Operations
The operational backbone of your property or business — housekeeping coordination, maintenance, inventory, reporting. All the behind-the-scenes work that keeps things running, handled by someone who cares about the details as much as you do.
Housekeeping & cleaning crew scheduling and coordination
Standard operating procedure (SOP) creation & documentation
TurnoProperlyAirtableGoogle SheetsNotion
100%
Operational visibility — you always know exactly what's happening in your business
$0
Missed maintenance issues or booking gaps with a dedicated operations specialist
06
Growth & Revenue Support
Strategic operational support to help you grow your portfolio or business — without proportionally growing your overhead. We help you optimize, expand, and scale more intelligently.
Listing copywriting, SEO optimization & photo coordination
Competitor research & dynamic pricing strategy support
New property or location onboarding & setup
Platform expansion support — adding new OTAs and channels
your portfolio without scaling your workload — that's the RemoteLink growth promise
+Revenue
Optimized listings and review scores directly increase your booking revenue
Not Sure Which Services You Actually Need?
Tell us about your business and your biggest operational headaches. We'll put together a custom support plan that covers exactly what you need — nothing more, nothing less.
Pricing
Built for Every Scale — From Solo Host to Hotel Group
Month-to-month plans with no long-term contracts. Whether you're a single-property Airbnb host or managing 300 beds across multiple locations, we have a model that fits. If you don't see it — we'll build it.
US-Managed · Philippines-Based
Vetted specialists ready to slot into your workflow
Find Your Fit
Which Plan Is Right for You?
Not sure where to start? Find your operation type below — each tier is built around a specific profile. Or talk to us and we'll scope it in 15 minutes.
Starter · $697/mo
Solo hosts & small operators
1–5 Airbnb / VRBO unitsPart-time support1 specialistPart-time support
See plan ↓
Growth · $1,197/mo
Popular
Portfolios & boutique hotels
5–20 unit portfoliosFull daily coverage1 specialistHotels under 40 rooms
See plan ↓
Scale · $2,197/mo
Mid-size hotels & hostels
20–50 bed propertiesMulti-specialist team2 specialists7-day guest ops
See plan ↓
Premier · $2,897/mo
Full-service hotels & multi-property
50–100 bed hotelsSenior-led ops team2–3 specialistsSenior account manager
All prices inclusive of Hawaii GET (4.712%). Final pricing confirmed on consultation based on your specific operation and scope.
Part-time Hawaii employee
~$1,700+/mo
wages + taxes + benefits
→
RemoteLink Starter
$697/mo
fully trained & managed
Full-time front desk employee (US)
~$3,500–$4,500/mo
salary + taxes + benefits + turnover
→
RemoteLink Growth
$1,197/mo
fully trained & managed
Hawaii minimum wage is $16/hr — and mainland costs are just as high. RemoteLink saves you 60–70% with no payroll taxes, no benefits, no HR, and no turnover.
All plans are fully customizable. The tiers below are starting points — not ceilings. We'll build exactly what your operation needs. Schedule a free consultation →
Starter
For individual hosts & small operators
$697
per month · cancel anytime
Built for Airbnb/VRBO hosts with 1–5 units who need a trained specialist handling daily guest operations — without the cost or commitment of a hire.
For rental portfolio managers (5–20 units) and boutique properties that need one reliable specialist owning full daily operations — guest comms, bookings, reviews, and admin.
✓ 1 dedicated specialist · full daily coverage
✓ Everything in Starter, plus:
✓ Multi-platform OTA guest communication
✓ PMS & booking system management
✓ OTA rate & availability syncing across all channels
✓ Review monitoring & response — all platforms
✓ Guest check-in coordination & special requests
✓ Admin & back-end operational tasks
✓ Bi-weekly performance & strategy call
One-time onboarding fee: $397
Scale
For hostels, mid-size hotels & high-volume ops
$2,197
per month · cancel anytime
For boutique hotels, hostels, and large rental portfolios (20+ units) that need a dedicated multi-specialist team running operations 7 days a week — front-of-house and back-end.
✓ 2 dedicated specialists · multi-specialist team
✓ Everything in Growth, plus:
✓ 7-days-a-week guest operations coverage
✓ Guest complaint handling & resolution
✓ Vendor & maintenance coordination
✓ Escalation handling & issue resolution
✓ Dedicated senior account manager
✓ Weekly strategy & performance calls
✓ Daily operations handoff report
One-time onboarding fee: $597
Premier
For full-service hotels & multi-property ops
$2,897
per month · cancel anytime
For full-service hotels and multi-property operators that need a senior-led remote ops team running at full capacity — 7 days a week, with complete operational oversight.
One-time onboarding fee: $797 · Scope quoted on consultation
Enterprise
For hotel groups & large-scale operations
Custom
pricing based on scope
For hotel groups, multi-location operators, and large properties that need a fully custom remote ops team built around their systems, brand standards, and coverage needs.
✓3–5+ dedicated specialists
✓Everything in Premier, plus:
✓Coverage schedule tailored to your operation
✓Multi-location & multi-brand coordination
✓Custom response guarantees & escalation paths
✓Full operational onboarding & workflow mapping
✓Monthly performance reviews with your team
✓Proposal delivered within 48 hours
No commitment · Free scoping consultation
Limited Time Offer
Three Ways We Reward You for Saying Yes
New Client
Onboarding Fee Waived
Sign up for any plan and we waive the one-time setup fee entirely — saving you up to $797 before your first invoice.
Loyalty Reward
50% Off Month 7
Stay with us for 6 consecutive months and your 7th month is automatically charged at half price. No codes, no requests needed.
Referral Reward
Refer a Client, Get 1 Month Free
Refer a business to RemoteLink VA. Once they stay 3 months, you receive one full month free — automatically applied to your next invoice.
All offers apply to Starter, Growth, Scale, and Premier plans. Cannot be combined. Credits applied automatically — no action required.
🎁
No commitment required
Compare Plans
Everything Side by Side — No Hidden Features
Feature
Starter $697/mo
Growth $1,197/mo
Scale $2,197/mo
Premier $2,897/mo
Enterprise Custom
Coverage & Team
Coverage level
Part-time
Full daily
Multi-specialist
Senior-led team
Custom
Dedicated specialists
1 specialist
1 specialist
2 specialists
2–3 specialists
3–5+ specialists
7-days-a-week coverage
—
—
✓ Included
✓ Included
Custom
Dedicated account manager
✓
✓
✓ Senior
✓ Senior
✓ Senior
Guest & Customer Ops
Guest communication
1 platform
All platforms
All platforms
All platforms
All platforms
Reservation & calendar management
✓
✓
✓
✓
✓
PMS management (Cloudbeds, Guesty, etc.)
—
✓
✓
✓
✓
Review management — all platforms
—
✓
✓
✓
✓
Escalation handling & issue resolution
—
—
✓
✓
✓
Admin & Back-Office
Email & inbox management
✓
✓
✓
✓
✓
Administrative support
—
✓
✓
✓
✓
Back-end operations
—
✓
✓
✓
✓
Multi-property coordination
—
—
—
✓
✓
Reporting & Strategy
Performance reporting
Weekly recap
Weekly detailed
Daily + weekly
Daily + weekly
Daily + custom
Strategy calls
Monthly
Bi-weekly
Weekly
Weekly
As needed
Monthly performance review
—
—
—
✓
✓
Custom response guarantees & escalation protocols
—
—
—
—
✓
Guarantees & Protection
NDA & confidentiality
✓
✓
✓
✓
✓
48-hour replacement guarantee
✓
✓
✓
✓
✓
Month-to-month · no lock-in
✓
✓
✓
✓
Custom term
In-person consultation (Honolulu, HI)
✓
✓
✓
✓
✓
Month-to-month. Upgrade, downgrade, or cancel anytime with 30 days' notice. Enterprise terms quoted on consultation.
Add-Ons
Expand Any Plan As You Grow
Bolt these onto any Starter, Growth, Scale, or Premier plan without upgrading. Pay only for what you need.
⏱️
How Overtime Hours Work
If your specialist approaches your monthly hour limit, we'll notify you before going over — never after. You can approve an overtime block at the add-on rate, or we'll pause non-urgent tasks until the next billing cycle. You will never be billed for overtime without your explicit approval.
Most Requested
Overtime Hours
Quoted on consultation
Go over your monthly hours? We notify you first and only proceed with your approval. You will never be billed for overtime without your explicit approval — no surprises, ever.
Weekend & Holiday Coverage
Quoted on consultation
Extend your specialist's coverage to Saturdays, Sundays, and US holidays. No guest message goes unanswered — even on long weekends.
Add a Second Specialist
Quoted on consultation
Add a second dedicated specialist to your Starter or Growth plan without jumping to the next tier. Split tasks, increase capacity, or cover more hours — without doubling your plan cost.
Rush Onboarding
One-time fee · quoted on consultation
Need to get started fast? Rush onboarding gets your specialist fully set up and operational within 24–48 hours instead of the standard 3–5 business days.
Social Media Management
Quoted on consultation
Your specialist handles Instagram, Facebook, and Google Business posting for your property — content scheduling, caption writing, and basic engagement. Stay active without lifting a finger.
Guest Email Marketing
Quoted on consultation
Stay top-of-mind with past guests. Your specialist manages Mailchimp or your email platform — sending newsletters, re-booking promotions, and seasonal campaigns on your behalf.
Extended Coverage Block
Quoted on consultation
Add extended daily coverage — 7 days a week, longer daily hours. Ideal for peak seasons, high-volume periods, or properties that need more than standard coverage windows.
Bilingual Specialist
Monthly premium · quoted on consultation
Upgrade to a Spanish or Mandarin-speaking specialist to serve international guests fluently. Ideal for Hawaii properties with a high volume of international visitors and bookings.
Add-on pricing is tailored to your plan and scope. Ask us during your free consultation — no commitment required.
FAQ
Pricing Questions
Is there a contract or minimum commitment?
▾
No contracts, no minimums. All plans are month-to-month. Cancel, upgrade, or adjust at any time with 30 days' notice. Enterprise clients may negotiate custom terms. We earn your business every month — that's the only way we want it.
Why is Enterprise pricing custom — what's the ballpark?
▾
Enterprise is custom because every large operation is genuinely different. A 120-bed boutique hotel needs different coverage, different team composition, and different SLAs than a 300-bed multi-location group. Pricing is scoped based on team size, hours, service mix, and complexity. We'll give you a clear proposal within 48 hours of our first conversation — no vague "contact us for quote" runaround.
Do you offer hourly or project-based support?
▾
Yes. If you're not ready for a monthly plan or need support for a specific busy season or project, we offer hourly arrangements. Talk to us about your situation — we'll find something that works.
Can I customize what's included in my plan?
▾
Absolutely — and we encourage it. The plans above are starting points, not rigid packages. Need review management but not back-end ops? Want 7-day coverage but fewer daily hours? Managing 8 STR units and a small hotel? Just tell us. We build plans around real operational needs, not the other way around.
What happens if I go over my monthly hours?
▾
We track your hours in real time and notify you before you hit your limit — never after. At that point you have two options: approve an overtime block at $15/hr and we keep going, or we pause non-urgent tasks until your next billing cycle resets. You will never see an unexpected charge on your invoice. Ever.
Are in-person consultations available?
▾
Yes — since we're based in Honolulu, HI, we're happy to meet in person for local clients and for larger enterprise engagements where a face-to-face makes sense. For all other clients, we offer video consultations and are always reachable by phone and email.
Not Sure Which Plan Is Right for Your Operation?
Don't guess. A free 30-minute consultation — in person, by phone, or by video — is all it takes. We'll scope your operation and tell you exactly what you need and what it will cost. No pressure.
Serving individual hosts, growing portfolios, boutique hotels, hostels, and enterprise hotel groups across the US.
Get In Touch
Let's Talk About Your Business.
Book a free 30-minute consultation — in person in Honolulu, by phone, or by video. No pressure, no sales pitch. Just an honest conversation about what you need and how we can help.
Honolulu, HI 96815 In-person consultations available Serving clients across the US
Response Time
Within 2 business hours — guaranteed
What to Expect on the Call
→
30 minutes to learn about your business and your biggest challenges
→
We recommend the right services, hours, and specialist type for your needs
→
No hard sell — just honest, straightforward advice
→
If you move forward, onboarding typically takes 3–5 business days
→
Available in person (Honolulu), by phone, or by video — your choice
FAQ
Common Questions Before Getting Started
How are your specialists vetted and trained?
▾
Every specialist goes through a multi-stage process: written application, English proficiency and skills assessments, background screening, and professional reference checks. Those who pass complete our proprietary training program covering hospitality operations, OTA platforms, PMS systems, and professional business communication standards.
What time zone do your specialists work in?
▾
Our specialists are based in the Philippines but work on a schedule aligned to your business's needs and time zone. Whether you need standard US business hours, extended coverage, or 7-day availability, we build a schedule that works for your operation.
Can I meet with you in person?
▾
Yes. Since we're based in Honolulu, HI, we're happy to meet in person with local businesses and clients visiting the island. We also offer phone and video consultations for clients outside of Hawaii.
How long does onboarding take?
▾
Most clients are fully onboarded within 3–5 business days. We handle platform access, credential setup, SOP review, and specialist briefing — so your specialist is genuinely productive from day one, not just getting started.
What if my specialist isn't working out?
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We offer a 48-hour replacement guarantee with no penalty. If your specialist isn't the right fit for any reason — communication style, skills, timezone, or simply not clicking — we'll rematch you quickly with minimal disruption to your business.
How do you protect my business data?
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All specialists sign NDAs before accessing any client systems or data. We follow strict data security protocols and grant access only to the tools necessary for your specific tasks. Your guest data and business information are never shared with third parties.
Resources & Insights
The RemoteLink Blog
Practical guides for hospitality operators, vacation rental hosts, and small business owners. Real advice from someone who's been on both sides.
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Featured Article
Featured
Operations · 8 min read
Can a Virtual Assistant Replace Your Night Auditor?
Hotels across the US pay $18–$25/hr for a night auditor to run end-of-day PMS reports, reconcile folios, handle late arrivals, and close out the books. It's one of the most expensive overnight roles on property.
A trained remote specialist based in the Philippines — working your overnight shift at a fraction of the cost — can handle most of it. Here's exactly what transfers, what doesn't, and what the math looks like.
What a remote night specialist can do: End-of-day PMS reports · No-show processing · Late arrival coordination via messaging · Rate reconciliation · Daily folio review · Guest inquiry response · Booking confirmations
What still needs to be on-site: Physical key handoffs · Emergency property issues · In-person late check-ins without smart lock · Cash handling
The typical night auditor in Hawaii costs $3,000–$4,500/month fully loaded. A RemoteLink remote specialist covering those same hours runs $697–$1,197/month depending on volume. That's a $2,000+ monthly saving for most properties — with no benefits, no HR, and no overnight staffing risk.
How Airbnb Hosts Save 60% on Operations with a Remote Specialist
The average host with 3–5 properties spends 25+ hours a week on guest messages, calendar management, and booking admin. At $25/hr of your own time, that's $2,600/month in hidden labor cost.
A trained specialist handles all of it for a fraction of that — freeing you to focus on growth, acquisitions, or simply having a life outside your inbox.
What is OTA Management — and Why It Matters for Your Property
Airbnb, Booking.com, Expedia, VRBO — each platform has its own inbox, rate calendar, availability rules, and review system. Managing them all manually is a recipe for double bookings, missed messages, and rate inconsistencies.
Good OTA management means someone is actively monitoring all platforms, syncing rates, responding within the platform's response window, and keeping your ranking high. Here's exactly what that looks like day-to-day.
The Boutique Hotel Operations Checklist: What You Can Delegate Right Now
Most boutique hotel owners are personally handling 10–15 operational tasks daily that have nothing to do with running a great guest experience — and everything to do with admin, coordination, and back-end systems.
Guest message replies · Review responses · Booking confirmations · PMS updates · OTA rate syncing · Vendor follow-ups · Daily reports. Every one of these can be handed off today.
How Property Management Companies Are Scaling Without Hiring
Managing 20+ units used to mean hiring coordinators at $18–$22/hr, building onboarding processes, and dealing with turnover every 6 months. The smartest PMCs have figured out a leaner model.
One dedicated remote operations specialist — fully trained on your PMS, your SOPs, your brand voice — handling all guest-facing and back-end tasks for a fraction of a US hire. Here's the playbook.
5 Signs Your Business Is Ready for a Remote Operations Specialist
You're answering guest messages at 11pm. Your response rate is slipping. You've turned down new business because you don't have bandwidth. You're spending more time in your inbox than in your actual business.
If any of these sound familiar, you're past ready. Here are the 5 clearest signals — and what to do about each one.
Why Responding to Guest Reviews Is the Cheapest Marketing You're Not Doing
A well-written response to a 3-star review does more for your booking conversion than a 5-star review that nobody replied to. Future guests read your responses — and they're deciding whether you're the kind of operation they want to trust.
Here's how to build a review response system that runs on autopilot — and what to say when the review is bad.
